Terms of Service
Terms and conditions for the tour guide iolo Williams
1.1. These terms and conditions apply in the relationship between the tour guide (hereinafter: FF) and
the client (hereinafter: AG).
1.2. These terms and conditions apply without restriction to AGs who are entrepreneurs. Is the
AG consumers within the meaning of Section 1 Paragraph 1 of the Consumer Protection Act apply
General terms and conditions insofar as this law does not provide otherwise.
1.3. If the AG does not use the AG's services for itself, but for third parties
Persons (in a row: participants) books, 1.1 applies. In this case, undertakes
the AG, the participants to comply with the points of the GTC that concern them
2. Conclusion of the contract
2.1. A booking request to the FF can be sent by email, web form, telephone or
Post. After receiving the request, the client receives a written
Order confirmation to be signed by the client or online as a binding one
Order is to be confirmed. This creates the contract.
2.2. If the AG is a consumer and the booking request is made
via the web form, the client hereby declares that the information provided there is in accordance with
Distance and Foreign Business Act (FAGG), in particular in Sections 4 and 8 FAGG,
to have taken note of.
3. Service content / restriction of service
3.1. The content of the services owed by the FF results from the written
Order confirmation that the latter has sent or handed over to the client.
3.2. In the absence of such an express agreement, the FF will take over
the AG, an agent authorized by the AG or the participants on site
To agree on the content of the tour.
3.3. If no specific services have been agreed, the FF will be its own
Discretion of the content of the services within an agreed time,
Determine the local and content framework.
3.4. As far as the FF works that are protected by copyright within the scope of its services
presents or uses titles, the AG undertakes to use them as a result
not to violate the resulting rights.
3.5. The FF is entitled to exclude individual participants from its services,
to cancel or break off the tour if the service is provided for the
FF, for example because of the behavior of participants or excessive
Alcohol consumption is unreasonable.
3.6. Due to a higher risk or weather-related (e.g. black ice, flood, storm
or weather warnings) the FF can limit the services, according to its own
Change discretion or cancel it entirely.
4.1. The remuneration owed for the provision of the services under point 3 results
from the written order confirmation.
4.2. If no express fee regulation has been made, an appropriate one applies
Fee as agreed. Appropriate remuneration applies to services in
In case of doubt, Upper Austria usually provided by Viennese tourist guides
The fee charged by the Association of Vienna Tourist Guides annually in
In the course of his survey among his members
4.3. The FF is entitled to pay in advance after sending the written
To invoice the order confirmation and its services from the
Make payment of the bill dependent. Otherwise the fee is
in any case due after the end of the tour and, in the absence of any other agreement, cash
and to be paid without deduction.
4.4. The agreed fee is to be understood as net. If the FF is subject to sales tax,
so he has to inform the client about this in the context of the order confirmation. In the event of
If the FF is liable for sales tax, the AG has the agreed remuneration net
plus sales tax to be paid, unless due
different rules apply to intra-community exceptions.
4.5. If the FF is a small business within the meaning of Section 6 (1) No. 27 of the Sales Tax Act, then
he must also notify the client of this in the context of the order confirmation.
4.6. If the service is not performed for reasons under 3.5., 3.6. or 6.1. fall to 2nd,
this does not affect the amount of the agreed fee.
5. Cancellation conditions
5.1. The AG does not have to pay the FF any cancellation fee if a written
Notification of the cancellation no later than 7 days before the agreed
Appointment arrives at the FF.
5.2. If the AG cancels between 7 and 1 days before the agreed date, then is
Cancellation fee to pay half of the agreed fee.
5.3. If the client cancels less than 1 day before the agreed tour date, it is
to pay the full agreed fee.
5.4. The day of cancellation and the agreed service day count for the calculation of the deadline
to. The receipt of the is always decisive for the calculation of the deadline
Cancellation at the FF.
5.5. The cancellation fees are flat-rate penalties that are independent of
Negligence or damage that has actually occurred are to be paid.
5.6. The cancellation fee is payable separately for each canceled tour
5.7. The FF is entitled to the agreed service no later than 1 day before
to cancel the agreed appointment, especially if a
The minimum number of 10 participants is not reached.
6. Schedule adherence
6.1. In the event of a delay on the part of the client or the participants, the client or his
The authorized representative is obliged to inform the FF immediately for the expected duration
of the delay, especially if the duration is expected to be 30
Minutes. The waiting time of the FF is included in the duration of the tour
6.2. If no information is given up to 60 minutes after the agreed start of the tour
according to point 6.1., the FF is not obliged to wait any longer. The FF is from
relieved of his obligation to perform and his claim to remuneration consists in this case in
6.3. The client and the participants are obliged to spend at least 60 minutes on their part
to wait the FF in case of delay. The AG is obliged to
To inform participants about this waiting obligation.
6.4. The client or an authorized representative will instruct the participants who
temporal (e.g. return times, ...) and organizational information (e.g. filing of
dangerous objects, umbrellas, keeping the group together,
Compliance with public order and house rules, carrying
Identification, avoidance of danger spots ...) of the FF must be observed.
7. Representation and power of attorney
7.1. In the event of an unavoidable hindrance, the FF is entitled to give a professional
to arrange suitable and authorized replacement. The AG or the
Inform participants immediately.
7.2. The FF is entitled to give parts of the planned tour to other people
subcontracted (e.g. museum, gardens, zoo etc) and has power of attorney to
Invoice of the client and in his name also admissions, trips, meals,
Arrange demonstrations, performances or other events and
8.1. Before the start of the tour, the FF will explain the content and the process of the tour.
Should the AG or a participant in the tour have concerns that they will participate in the
Leadership or parts of it, for example due to personal restrictions
cannot or do not want to participate or only to a limited extent, they have the FF
to inform immediately. The assessment of whether the AG or the participants
are able to take a lead based on their own (physical) constitution,
is incumbent on each client and participant themselves. With the conclusion of the contract, the client declares that
Planned route for the guided tour independently and without physical help from the FF
to be able to cope with or explained that the participants he has placed
are able to do so.
8.2. The FF is not a sports instructor. Especially when the leadership is under
Use of vehicles (bicycles, Segways or the like) or others
Sports equipment takes place, the client declares that he and the mediated by him
Participants can operate these devices adequately after brief instruction on the FF
8.3. A liability of the FF for damage to the client or participants resulting from a
Consumption of food or drinks during the tour result
(especially when participating in tastings or the like) is
8.4. The FF is not liable for a (partial) thwarting or unplanned
Interruption or delay in the tour if the reason for this is not in
his sphere lies (weather, surprising construction works, ...). The FF is entitled
to abort or cancel the tour if it is safe to conduct or
In his view, termination of the tour is not reasonably possible.
8.5. There is a risk that a possible onward journey will be delayed after the tour
exclusively for the client and the participants. A liability of the FF for any
Damage resulting therefrom is excluded, provided that the FF is not at fault
8.6. The FF is not the organizer of a trip within the meaning of § 31b KSchG.
8.7. The AG and the participants will comply with the provisions of copyright law
Note the guides. Targeted film and sound recordings by the FF during the
Guided tours are prohibited without the consent of the FF.
9. Final provisions
9.1. The place of fulfillment of the contract is the place where the tour is carried out
9.2. Place of jurisdiction for disputes arising from this contract or in connection with
this is the seat of the FF.
9.3. The application of Austrian law is expressly agreed.